network support Archives - Fix My Tech Computer Repairs and Technical Support

Internet troubleshooting for Graeme

fixmytech — Wed, 20 Apr 2022 01:14:10 +0000

What was the problem with the internet?

Graeme came past the Fix My Tech office and explained that his internet would not work on their home computer. That morning one of our computer technicians was sent out to diagnose and solve the internet issues.

Upon arrival, our technician determined that the internet was working fine and the issue was with his computer. Other computers had an internet connection, phones were still working correctly. This made it clear that the problem was with the computer specifically rather than the wifi modem or the NBN.

What was the solution: Wifi Troubleshooting

Our technician began troubleshooting and found something had gone wrong with the wifi settings. The home computer could connect to some wifi but not others. Our technician then went into the connections settings for the iMac and reset and reconfigured the network settings for the home internet connection. The home internet was working again.

If you can’t connect to the internet call us and one of our friendly technicians will come out the same day to solve the issue. We have lots of experience dealing with Telstra networks, Optus networks, and many other providers. If you are having internet outages, connection issues, or NBN problems do not hesitate to contact us.

Here is a great article by Apple on the steps you could try at home before calling us:

How we can solve the issue remotely

In some cases, we are able to fix the issue via remote support by connecting to your computer. You are welcome to call one of our friendly technicians and they’ll be happy to guide you through some simple troubleshooting to get you back online and solve the problem. When using remote support it is often the case that the problem can be solved even faster in the event that a technician is unavailable to help you in your home. So rather than wait for someone to be available this can be a great option you get you up and running again as soon as possible. Check out our post regarding Adam in Caulfield South

Please do not hesitate to call us or drop by our workshop if you have any technical issues.

The post Internet troubleshooting for Graeme appeared first on Fix My Tech Computer Repairs and Technical Support.

DPC Watchdog Violation blue screen on Telstra WiFi

fixmytech — Wed, 02 Jun 2021 03:15:10 +0000

Unusual bluescreen error fix:

A rare cause of windows Bluescreen error “DPC Watchdog Violation” is due to a bad Telstra modem configuration. The bluescreen only occurs when connected to WiFi and can be confirmed by connecting the computer directly with an ethernet cable where the issue does not occur.

The solution is:

1)Logging into the Router/Modem,

2)selecting Advanced and then locating the 2.4Ghz Wireless Settings. In here you should find a settings called PMF (Protected Management Frames). Disabling this feature, save and restart the router will fix your problem.

I have found a few of other reference to this issue below:

https://cartridgesnmore.com.au/telstra-bigpond-customers-experiencing-watchdog-violations/

https://crowdsupport.telstra.com.au/t5/modems-hardware/firmware-0-12-09r/td-p/897421

Feel free to reach out to us for your computer troubleshooting needs.

The post DPC Watchdog Violation blue screen on Telstra WiFi appeared first on Fix My Tech Computer Repairs and Technical Support.

Meet Ashan our Local Glen Waverley based Tech

fixmytech — Wed, 06 Jan 2021 21:37:29 +0000

Ashan joined the team last year and has many years experience supporting customers at their home and office.

Ashan is highly skilled and on-call to provide you expert I.T. services and support

Ashan Kumarage

Technician

The post Meet Ashan our Local Glen Waverley based Tech appeared first on Fix My Tech Computer Repairs and Technical Support.

We fix your slow internet and WiFi black spots at home

fixmytech — Sat, 05 Sep 2020 07:42:12 +0000

Our wireless Mesh devices will instantly fix your WiFi dead spots and help you get the most out of your internet connection

Call us now for a no obligation WiFi assessment

How fast is your Internet?

3 easy steps to check your speed below

1. Press the GO button and test your speed

You should get the same or similar speed anywhere in your house when the WiFi is working well

2. Try this test at different spots in your house

If your speed is better in some spots and worse in others than you could benefit from a Mesh WiFi System

3. Call us for a free WiFi consultation

Our team will gladly check if a Mesh System will fix your WiFi dead spots. Feel free to call us for a no obligation Internet and WiFi Audit

A weak WiFi signal will cause drop outs and slow internet. If your modem router is on the other end of the house then you probably need a signal booster. We find a “mesh” system with 3 boosters working as a team fixes this issue.

With more people using the WiFi at the same time a mesh system is the answer.

Affordable Mesh systems are great as they spread the load and make sure everyone in the house gets a decent connection. Check out our post regarding Easy steps to configure Gmail in Outlook

Wireless Mesh gives you full coverage when compared to a Router

The post We fix your slow internet and WiFi black spots at home appeared first on Fix My Tech Computer Repairs and Technical Support.

Fix Wifi problems at home

fixmytech — Tue, 09 Jun 2020 00:46:17 +0000

Residential client was seeking support for slow internet and wireless connection at his premises. The symptoms were:

Internet dropping out
WiFi running slow
VPN interfering with the internet connection.

The modem needed to be constantly restarted and was an inconvenience.

After a short investigation we installed powerline adapters and made the connection hard wired. The wireless proved to be unstable at this property. We also organised an NBN upgrade as the old DSL connection was obsolete.

The post Fix Wifi problems at home appeared first on Fix My Tech Computer Repairs and Technical Support.

Solved Internet Problems in Brighton East

fixmytech — Tue, 14 Apr 2020 01:08:58 +0000

An individual in Brighton East could not access websites or their email. Fix My Tech diagnosed the problem as a network conflict and removed the offending modem router on site. We also patched the operating system on their personal computer. Check out our post regarding solved macbook air stuck updating

The post Solved Internet Problems in Brighton East appeared first on Fix My Tech Computer Repairs and Technical Support.

NBN internet support and fixing slow internet in Melbourne

fixmytech — Tue, 27 Nov 2018 23:23:38 +0000

We are NBN accredited advisors. This means we are well equipped to help you navigate your options when choosing an NBN provider. Fix My Tech provide unbiased advice as we are not affiliated with any particular internet provider. This means you can get good honest unbiased advice as to which internet provider to choose and we can help get you connected.

We are experts in networking and can ensure you have great internet connectivity throughout your property Whether it be business or residential our technicians will ensure you have the best possible internet at your property.

We perform a full site audit for all our clients before making any recommendations. If we uncover any weak spots where internet might be slow, we ensure its is attended to ensuring full coverage throughout your property. You might be interested in Meet Ashan our Local Glen Waverley based Tech

Choose us and see for yourself the quality of our workmanship and speedy customer service.

For more information and or for a quick telephone consultation feel free to call us now.

The post NBN internet support and fixing slow internet in Melbourne appeared first on Fix My Tech Computer Repairs and Technical Support.

Replace computers in a busy warehouse in Malvern

fixmytech — Tue, 21 Nov 2017 06:37:03 +0000

A busy warehouse which ships goods ordered on-line was using very old computers. We came in and prepared an action plan and replaced the computers. At no time were staff impacted by the changes and orders kept flowing throughout the upgrade process. In addition we implemented some new technologies which save the staff hours a day in admin duties. Check out our post regarding Repair corrupt Java installation on Laptop in Elwood

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Network support in St Kilda for Point of Sale and restaurants

fixmytech — Fri, 03 Nov 2017 00:38:12 +0000

Busy Restaurant in St Kilda needed a a fast network to support their Point of Sale system. We implemented a corporate grade secure network to ensure their systems remain up in preparation for the busy summer season. You might be interested in Network Setup in Mulgrave

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