It’s the nightmare scenario for any business: a staff member accidentally deleting essential company data. This is exactly what happened to a company in Melbourne recently, but thanks to their partnership with Fix My Tech, the situation was quickly resolved.

How did we fix it?

Less than an hour after the data was accidentally deleted, we arrived on site. Fix My Tech had already implemented a backup system for this company, which meant that the files needed for that day were immediately restored. This was a huge relief for the staff member who had accidentally deleted the data, as well as for the entire team who rely on these files to do their jobs.

However, this was only the beginning of the process. There was still over 100GB of data that had been lost, months and months of work, and this needed to be restored as quickly as possible. Our technician worked throughout the weekend to restore all of the lost data before Monday morning. This was a massive effort, but thanks to the expertise of the technician and the strength of the backup system, everything was restored to its original state.

On Monday morning, it was business as usual for the company. Despite the potentially catastrophic situation, thanks to the strong backup plan put in place by Fix My Tech, there was no downtime, no lost productivity, and no lost revenue. The team were able to continue working as if nothing had happened.

This situation highlights the importance of having a strong backup plan in place. Accidents happen, and when they do, it’s essential to have a plan that can quickly restore lost data. It’s not enough to simply have a backup system in place – it’s also important to have a team of experts who can quickly and efficiently restore lost data. This is where Fix My Tech comes in.

Fix My Tech is dedicated to providing reliable and efficient computer repair services in Melbourne. Our team of experienced technicians can diagnose and repair computer issues quickly and efficiently, ensuring that downtime is minimized and productivity is maximized. We can also provide backup solutions that are tailored to each business’s needs, ensuring that data is always protected and easily recoverable in the event of an accident.

In the case of the Melbourne company, our backup solution meant that the potentially catastrophic situation was quickly and efficiently resolved. Thanks to the expertise of our technicians and the strength of the backup system, the company was able to continue operating as normal, without any lost productivity or revenue.

If you’re looking for a reliable and efficient computer repair service in Melbourne, look no further than Fix My Tech. Our experienced team can provide tailored backup solutions to ensure that your data is always protected and easily recoverable in the event of an accident. Don’t wait until disaster strikes – contact us today to discuss your backup and computer repair needs.

The post Disaster Averted: How Fix My Tech’s Backup System Saved a Company’s Deleted Files appeared first on Fix My Tech Computer Repairs and Technical Support.

Google no longer supports less secure apps.

Why is my Gmail in Outlook now working anymore?

Google recently stopped supporting any app that requires you sign in with just your Username and Password dubbing them as less secure. Google goes into more detail as to why they made these changes in this article.

There are two ways to sign in to your Google accounts in apps now:

1. Sign in with Google. (Newer Apps and Devices)
   This is the preferred method and works on Secure Apps. The first part of this article will go into detail on Signing in with Google.
2. Create an App Password for a less secure app. (Older Apps and Devices)
   This is the method used for: Older Apps, Printers, Older Phones and other older devices.
   This method is detailed in the second part of this article.

Sign in with Google

Sign in with Google is a quick and easy method to sign in to Websites, Apps, and Devices, it is very secure and saves you from having to remember any passwords other than the one to your Google Account.

1. In Outlook navigate to
   File → Account Information → Add Account.
   Enter your Gmail address into the email field.
   
   If you are using a version of Outlook compatible with “Sign in with Google” you will see a window similar to this
   (If you are using another app or device there are some more examples below of the button we are looking for)

2.  A smaller window should pop out looking similar to this (if you are on an Apple computer this window will look slightly different.)

3.  If your account appears simply click on it. Then press “Confirm” on the next page and allow any permissions the app may request. You should then be signed in.
   If your account does not appear select “Use another account” and use your Gmail account as the email and your Gmail password to sign in. You should then be able to proceed and sign in.

Using an older version of Outlook

This section will outline the steps taken to create an App Password for any older app or device the steps are identical across all older apps and devices. just replace Outlook with the app or device of your choice. 

If you use your personal Gmail account in Outlook it is likely that you started to experience issues recently. These issues include:

• Can’t log in
• Can send but not receive emails
• Pop-ups requesting you sign in again

If you are having this issue the solution is thankfully pretty simple.

1. Go to account.google.com and sign in to the account you wish to use with Outlook.
2. On the left-hand side of your screen select the security tab.

3. Now, under the heading “Signing in to Google” ensure “2-Step Verification” is turned on. If it is not on turn it on, you will then need to enter a mobile number. I suggest you then select the SMS option and a code will be SMSed to you. You can verify your phone number with this code. Once successfully turned on you will see this at the top of your page.

4. Press the back arrow next to the “2-Step Verification” Header and return to the security tab.
5. The “Signing in to Google” section should now look like the image below. Select the “App passwords” option. (You may be asked for your password)

6. Click on the “Select App” button and choose “Other (Custom name)”

7. Set the name as “Outlook” and press “GENERATE”

8. A pop-up will appear and display your 16-digit password. This is the password you will use to sign in to your Gmail account on Outlook. Save it somewhere safe but you can always repeat this process if you lose it.

9. If Outlook doesn’t prompt you for your login information you can add a new account in the account settings of Outlook. Sign in with your Gmail address and the 16-digit code you just made. (If there is an option to save your password it is recommended to turn it ON)
10. After logging in you should be able to hit the send/receive button and watch as all of your emails synchronise to Outlook.

For more information here is Microsoft’s article on how to Add a Gmail account to Outlook.

If at any stage you find yourself struggling with the process or would simply have someone else take care of the hassle contact us at Fix My Tech. Our expert computer technicians are local in Melbourne and eager to help.

The post Outlook not accepting my Gmail password even though it’s correct. Easy steps to configure Gmail in Outlook. appeared first on Fix My Tech Computer Repairs and Technical Support.

Noah came by the workshop with his daughter’s school laptop, due to an accident it was completely out of shape. Fortunately for Noah and his daughter, the information inside the laptop is safe and even better the laptop warranty was still valid. Thanks to the warranty a computer replacement was the perfect solution.

The laptop was not a candidate for repair. The screen had been destroyed and many other parts bent or broken. Due to the strange nature of the damage, the laptop was a candidate for replacement under the HP warranty program. This allowed us to source a brand new laptop at no additional cost to Noah.

Check the warranty of you HP computer

Warranty computer replacement

Before sending your laptop back to the manufacturer it is essential that you back up your files if you want to keep them. Many times it is cheaper for the manufacturer to send you a replacement rather than fix the damage to the existing laptop. That’s exactly what our computer technicians did, we made a full backup of the school work and personal files on the laptop to protect all of the data on the machine. After making the backup we sent the computer back to HP and soon enough a perfect replacement arrived.

Setting up a new computer

Now our technicians the new computer it was a simple matter of configuring the machine just how it was before. Using the backup we made we were able to restore everything from the old computer to the new one. This whole process resulted in a computer that worked far better than the old one even before it was damaged. Check out our post regarding Computers Upgraded in 15 Minutes

This outcome could not have been better. It was a fast solution and the most cost-effective way possible to get Noah up and running again with a brand new computer. At Fix My Tech we are experienced in dealing with computer warranty. Our experience allows us to move the process along very quickly to accelerate the replacement of your computer.

Please do not hesitate to contact us or come by the workshop if you want to check if warranty computer replacement is an option for you, or if you have any IT concerns at all.

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Protect yourself from this type of infection by having good anti virus installed and performing regular backups. Call us to arrange protection from this threat.

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